You can find our handy guides on how to install your new eSIM on the email you recieve.
Is my phone compatible?
Want to check if your device is eSIM compatible? Luckily there's some easy ways to check.
Quick Check
Dial *#06#, if you see an EID number then you should be good to go.
iPhone
Go to Settings
Tap Cellular or Mobile Data
If you see 'Add eSIM' your iPhone is eSIM ready.
Android
Go to Settings
Tap Connections
Then SIM Manager
If you see 'Add eSIM' your device is compatible
Google Pixel
Go to Settings
Tap Network and Internet
Then SIMs
Next tap Add eSIM
If you see 'Set up an eSIM' your device is compatible
Does my plan support tethering?
Absolutely! All RoamBox plans are hotspot friendly and allow you to tether to other devices.
How to remove the eSIM data plan after use?
You can use your devices delete eSIM function via the settings menu.
How is the validity period of the plan calculated?
The actual usage time of some data plans may start according to your eSIM's first connection. We will describe this in the package information.
If I lost my eSIM QR code, what can I do?
Check your email including junk/spam folders or contact support below.
What is an eSIM?
An eSIM is a new digital technology version that is right inside your phone and devices. No more swapping and losing plastic SIMs!
How long does it take to get my eSIM?
Once you've selected your plan and checked out you will receive 2 emails, these are normally within a few minutes.
First up will be your Order Confirmation and then following that will be your eSIM Installation link/QR Code. (Don't forget to check your spam/junk folder)
Top tip: Download and install your new eSIM before you depart, that way when you land you'll be set up and ready to go!
Should I switch on Data Roaming when using eSIM?
Yes, please make sure that Data Roaming is on. Please go to 'Settings' > 'Cellular' and turn on 'Data Roaming'. Please also remember to turn it off after use.
Top tip: Make sure 'Data Roaming' is turned off on your primary SIM to avoid roaming charges and fees.
Does my eSIM come with a phone number?
All of our plans are data only, but the good news is your existing number will still work as normal but please check with your network provider for charges/fees.
RoamBox is all about data so you can still call and chat away using apps like WhatsApp, FaceTime, iMessage plus many more.
How to check the balance of remaining data?
Checking how much data you've used or got left couldn't be easier, simply click the link in the installation email you received after purchase. This link will take you to your data plan dashboard where you'll be able to check data usage and top up.
Please note: This is a guide and also isn't updated in real-time, please use the Data Usage option device settings for more accurate info.
Will my physical SIM still work while eSIM is installed?
Yes, your physical SIM can still work. We suggest turning off data roaming and turning on 'Wi-Fi calling'.
Staying connected shouldn’t be complicated.
Our mission is to make global connectivity simple, affordable and instant so you can focus on exploring, not searching for Wi-Fi or local SIMs.
